Rayabbay Travellers Delight: Terms and Conditions
These Terms and Conditions outline the rules and regulations for using the Rayabbay Travellers Delight website and booking services for tours and safaris. By accessing our website and booking with us, you accept these terms in full. If you do not agree with these Terms and Conditions, please refrain from using our services.
1. General Overview
Rayabbay Travellers Delight, operating in Kenya, provides tours, safaris, Air Ticketing, Conferences, Incentives, Meetings, Exhibitions and related travel services. All bookings made through our website or in our office are subject to these Terms and Conditions, in compliance with the relevant laws of Kenya, including the Data Protection Act, 2019.
2. Booking Terms
- Availability: Bookings for tours and safaris are subject to availability. Confirmations are made upon successful payment.
- Payment: Full payment is required upon booking unless otherwise specified.
- Cancellations & Refunds: Cancellations must be made in writing. Refunds are subject to a cancellation fee and are made based on the proximity of the booking date to the departure date.
- 7+ days prior to departure: Full refund (minus processing fees)
- 3-6 days: 50% refund
- Less than 3 days: No refund
3. Privacy and Data Protection
We are committed to protecting your personal information in compliance with Kenya’s Data Protection Act, 2019. By providing your personal data through our website, you consent to the collection, use, and storage of your data in accordance with our Privacy Policy. We ensure that your information is used strictly for processing bookings, improving our services, and offering relevant products. We do not share your data with third parties without your explicit consent, except as required by law.
4. Website Use
- Intellectual Property: All content on the Rayabbay Travellers Delight website, including logos, images, and text, is the intellectual property of the company. Unauthorized use or reproduction is prohibited.
- Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
- Accuracy of Information: While we strive to provide accurate information, we do not guarantee that all details provided on the website are free from errors or omissions.
5. Health and Safety
- Fitness: All participants must ensure they are physically fit for the tour or safari they are booking. Participants with medical conditions must notify us in advance.
- Insurance: We recommend purchasing travel insurance to cover potential health or other emergency situations and we recommend using Rayabbay Global Insurance for all your insurance needs.
- Safety Guidelines: Participants are required to adhere to the safety guidelines provided during tours and safaris. Failure to follow these guidelines may result in termination of participation without a refund.
6. Liability
- Limitation of Liability: Rayabbay Travellers Delight will not be liable for any loss, injury, or damage caused by events beyond our control, including but not limited to delays, cancellations, or changes to the itinerary due to natural disasters, weather conditions, or political instability.
- Indemnity: By using our services, you agree to indemnify and hold Rayabbay Travellers Delight harmless from any claim or demand, including reasonable legal fees, related to your breach of these Terms.
7. Changes to Bookings
- Amendments: If you wish to make changes to your booking, we will try to accommodate the request but cannot guarantee availability. Additional charges may apply.
- Cancellation by Us: Rayabbay Travellers Delight reserves the right to cancel or amend tours and safaris at its discretion. In such cases, we will provide alternative options or a full refund.
8. Force Majeure
Rayabbay Travellers Delight is not responsible for events that are beyond our control (force majeure) which may disrupt the delivery of services. This includes acts of nature, government restrictions, pandemics, civil unrest, or other unforeseeable situations.
9. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Kenyan courts.
10. Amendments to the Terms
Rayabbay Travellers Delight reserves the right to amend or update these Terms and Conditions at any time without prior notice. Continued use of our website or services constitutes acceptance of any changes.
For any inquiries or clarification on these Terms, feel free to contact us via email at info@rayabbay.com